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Welcome to our Order Information page.
To order items :-
Click on ORDER
link at the end of each product page (scroll down)
1. Save your valuable "on-line time" and use our Phone
0845 1659 282
2. Use our Order Form in the Catalogues and Fax, or
email.
3. Use our 'secure' online order form, hosted by Net Solutions
Europe (nse.co.uk)
4. Please see our security
policy for your information.
5. We belong to the Which?
Web Trader Code of Practice.
Delivery Charges* : -
6. To convert to your local currency visit www.xe.net/ucc/
Where a delivery price is
quoted; the calculation is for 1 item only; there may be
an increase in this price for quantities of more than 1
*
Separate delivery charges apply to Books
Q. How long do goods take to be delivered
?
A. We aim to process orders within 24hrs of receipt of order.
However, delivery can take up to 28 days. Should you require urgent
delivery, please advise. Additional charges will be incurred and we
will advise prior to shipment.
A confirmation of
your order will be emailed to you to check and amend, if necessary.
Q.
How and when is my credit card debited ?
A. We only process credit cards as and when the goods are leaving the warehouse.
Q. What if I'm not happy with the items ?
A. All our products are covered by
guarantee and if you are not satisfied with the product, return it to
us within 28 days and your purchase price will be refunded.
This does not affect your statutory rights as a consumer.
Many people are uncomfortable about
passing their credit card information over the internet. However we
believe that this is no riskier than letting your card out of sight at
a garden centre or in a restaurant. Once we have processed the
transaction your card details are removed from the computer system. We
also accept PayPal.
Company Reg. No.
655242 VAT Reg No. GB194.6063.45
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